Refunds & Return Policy

At pharmasupplypro.com, we are committed to ensuring that every customer feels confident when placing an order with us. We understand that trust, quality, and reliability are essential when it comes to purchasing products online. For that reason, we have created a clear and transparent refunds and return policy that reflects both the sensitive nature of our products and our dedication to customer satisfaction.

Returns

Because many of the products we supply are perishable or consumable, returns are handled with particular care. Once a package has been opened, we are unable to accept it back, as we cannot guarantee the safety or integrity of the item for future customers. However, if your order arrives damaged, incomplete, or incorrect, we encourage you to contact our customer support team within seven days of receiving your delivery. In such cases, we may provide a replacement or store credit after verifying the issue with supporting details and photographs.

Unopened products may be eligible for return in certain circumstances, provided they are still sealed in their original packaging. Requests for returns must be made within fourteen days of delivery, and all items must be returned in their original condition. Each case is reviewed individually to ensure that we provide fair resolutions without compromising safety standards.

Refunds

When it comes to refunds, our goal is to make the process as straightforward as possible. If a refund request is approved, the amount will be credited back to your original method of payment within five to ten business days. Please note that refunds cannot be offered for reasons relating to personal preference, tolerance levels, or subjective experiences.

We are, however, committed to addressing issues such as lost packages or delivery errors. If your order is misplaced in transit due to a mistake on our part, or if it fails to arrive altogether, we will either issue a full reshipment at no additional cost.

Shipping Issues

We guarantee discreet and secure shipping for all orders. However, customers are responsible for ensuring that the shipping information they provide is accurate. Unfortunately, if an order fails to arrive because of an incorrect address, we cannot be held liable.

For international customers, it is also important to be aware of the laws and customs regulations in your country. While we make every effort to ensure successful delivery, we cannot take responsibility for items seized by customs unless explicitly stated otherwise in our shipping terms.

Customer Support

For any questions or concerns regarding refunds or returns, we encourage you to contact our customer support team directly at info@pharmasupplypro.com. We are committed to resolving every situation fairly and in a timely manner, because your trust and satisfaction are the foundation of our work.

Our Commitment

At pharmasupplypro.com, we believe that education, safety, and reliability go hand in hand. Our refund and return policy is designed to give you peace of mind, so you can explore our products with confidence knowing that we are here to support you at every step.